Shipping policy

This Shipping Policy outlines the terms and conditions for all orders of socks placed on our xlsock. We are committed to delivering your products safely, quickly, and transparently, with free standard shipping for all customers worldwide.
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. Once shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status in real time.
We provide free standard shipping on every sock order, with no minimum purchase required. Domestic deliveries typically arrive within 5–10 business days. International shipping is also free; delivery times vary by destination, usually 10–25 business days, depending on local customs and postal services. All packages are securely packed to protect your socks during transit.
We are not responsible for delays caused by customs clearance, extreme weather, natural disasters, or other events beyond our control. If your order is lost or damaged during delivery, please contact our customer service team within 7 business days of the expected delivery date. We will investigate and provide a replacement or full refund promptly.
We reserve the right to update this policy without prior notice. Changes will take effect immediately upon posting on our website. By placing an order, you agree to the terms of this Shipping Policy. For any questions about shipping, tracking, or delivery issues, please contact our customer support team.